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Faculty

Michael Alioto

 

pp_michael_aliotoMichael is a consultant for Global 1000 companies on the agency side of the consumer insights business and has worked in the automotive, manufacturing, and telecommunication sectors.  He has been involved in product and services development, branding, and marketing programs from both qualitative and quantitative standpoints.  Michael specializes in the global and multicultural sectors with experience in 20 countries across four continents, as well as working with the application of behavioral approaches and methods to marketing and consumer insights problems.

Michael holds a doctorate in political science from the University of Southern Illinois, specializing in research methods, formal/logical models, globalization strategies, global marketing, as well as Southern European/Latin American politics; he also has degrees at the master/bachelor levels from the University of Wisconsin-Milwaukee in political science and international relations.

Michael is a frequent speaker at American Marketing Association (AMA) and ESOMAR conferences where a number of his works have been published.  Michael contributed to the edited books, ESOMAR: Excellence in International Research (years 2002-2004, where his contributions were nominated for the Best Paper Award.  In addition, Michael has been published in the AMA Marketing News, Alert Magazine, Survey Magazine, and ESOMAR RW Connect.

Michael is a member of the AMA, ESOMAR, and the Society for Chaos Theory in Psychology and the Life Sciences.

Michael’s applied and academic research interests include the humanization of marketing research, behavioral economics, non-linear complexity modeling, and the psychological framework of the consumer.

Vice President, Global, Gongos, Inc.

Michael Brereton

Michael Brereton

Michael Brereton is a leader in the global marketing research industry. He is the former President and CEO of Maritz Research. Maritz is ranked in the 2012 Honomichl  AMA/Gold findings as the 12th largest marketing research firm in the United States and 16th globally.

During his thirty year career Michael has contributed substantially to the commercial and academic advancement of the marketing research discipline. His industry leadership roles have been broad and currently include CASRO Chairman, founding Chair for the CASRO Institute for Research Quality, Advisory Board Chair for the Michigan State University Master of Science in Marketing Research Program, and Advisory Board member for the Southern Illinois University Master of Marketing Research Program.

North Business College Complex
632 Bogue St. N300
517-432-6429

Jessica Bunce

 

102d2b00591952375201d0a563397328Jessica Bunce is the Program Director for the Master of Science in Marketing Research Program within the Eli Broad College of Business at Michigan State University. Jessica holds a Master of Business Administration with nearly 15 years of sales and management experience. Previously, Jessica has co-managed several multi-million dollar Verizon Wireless locations, and dual-department operations for the Marketing and Supply Chain Departments at the Eli Broad College of Business. She has also lead recruiting, career development, and marketing for Michigan Army National Guard primarily assisting new soldiers and officers.

Jessica also achieved the rank of Staff Sergeant in the Michigan Army National Guard and  is a military service veteran who served overseas during Operation Iraqi Freedom decorated with many awards throughout her eight years of honorable service.

North Business College Complex
632 Bogue Street, N370
517-884-1669
bunce@broad.msu.edu

Roger Calantone

Photo: Roger Calantone

Dr. Calantone is a University Distinguished Professor and Eli Broad Chaired University Professor of Business at The Eli Broad Graduate School of Management at Michigan State University as well as senior Advisor to the dean. In 2009 he was honored as a Leading Researcher by the International Association for the Management of Technology, an award given every five years, for the second time.

Dr. Calantone has authored over 400 peer reviewed journal and proceedings articles (indexed in Google Scholar), 5 books and several book chapters.  Publications appear in journals such as: Marketing Science, Management Science, Decision Sciences, IEEE Trans. on Engineering Management, Journal of Marketing, Journal of Marketing Research, R&D Management, Journal of Product Innovation Management, Academy of Management Journal, Strategic Management Journal, and International Journal of Research in Marketing.

Dr. Calantone’s publications and research are mostly in the areas of product design and development processes, analytic decision support tools for NPD, and Brand & organization process metrics. He is the recipient of numerous research and publication awards. In 2012 an article in JPIM analyzed the most productive innovation research scholars worldwide for the last twenty years and placed him second, and as of December, 2015 his H-Index was 69. Among the research grants received were from NSF, Lowe Foundation, MRC, CAPS, KPMG, Dow, CLODE, MIIE and a wide variety of private and public firms.

He is currently on a research team funded by the NSF to study science-based Multi-team systems at the Facility for Rare Isotope Beams (FRIB).

At MSU he is former chair of Marketing and former senior Associate Dean. Before he was at MSU, he was associate dean of the PhD program and Research at McGill University, a visiting professor at Rutgers University while a senior consultant at Bell Labs; Econometrician at the Dick Pope Tourism Research Inst., and associate dean Research and Graduate studies at the University of Kentucky.

Ph.D., UMASS
North Business College Complex
632 Bogue St. N307
(517) 432-6400

Lynnette Cooke

 

Lynette_Cooke PhotoAs Global CEO, Lynnette leads Kantar Health’s global business and guides the organization through organic and acquisition-related growth. Known as a great connector of people, she creates diverse teams to challenge each other and generate the best ideas for serving clients. Drawing on her consumer background and product management experience at Newell Rubbermaid, Lynnette brings fresh and innovative perspectives to the development of Kantar Health offers and services with a distinct focus on the patient.

Lynnette is a past Chair and continues to serve on the CASRO board of directors. She is an Assistant Professor at Michigan State University and serves on the university’s advisory board for the Master of Science in Marketing Research. In 2010, she was named one of the 100 Most Inspiring People in the life science industry by PharmaVOICE magazine and in 2011 she was the recipient of PMRG’s R.R. Fordyce Award.

Global Research CEO
Kantar Health

jen-dale-smallJennifer started her career building and repositioning apparel brands at Phillips-Van Heusen and ultimately built InsideHeads, an enterprising online market research company that answers questions for clients across industries, and the globe, with innovative, custom-designed primary research studies. She has over 25 years of market research experience, on both the client and vendor sides.

A pioneer in web-based market research, Jennifer has engineered and directed thousands of successful research studies online. She understands the science behind the research process and knows how to find the answers clients need to make critical business decisions.

In 1997, Jennifer designed and built one of the first online focus facilities. Today, her browser-based proprietary platform is a favorite among professional qualitative researchers looking for a secure, reliable solution to online interviewing.

Jennifer holds a BA in Communications with honors from Penn State and a Masters in Business Administration from Rider University. She has published articles in industry magazines, including QRCA Views, MRA’s Alert!, and Quirk’s, and in late 2014 co-authored Qual-Online, the Essential Guide to Conducting Inteviews via the Web with Susan Abbott, a 5-star book on Amazon.

When not working, you’ll find Jennifer kayaking, biking, and playing with her pack of adopted shelter dogs.

CEO
Insideheads, LLC. Online Market Research Solutions

Hughes

Doug Hughes is Associate Professor of Marketing at the Broad College of Business and Graduate School of Management at Michigan State University, where he also leads the Strategic Sales Initiative. Dr. Hughes holds a Ph.D. from the University of Houston, an M.B.A. from Michigan State University, and a B.S. in Marketing from the University of Tennessee. His research centers on managerial issues in marketing, with a special emphasis on salesperson decision-making, sales force management, brand relationships, and the marketing-sales interface. Hughes has published articles in the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, and other premier academic journals. He is incoming Editor-in-Chief of Journal of Personal Selling and Sales Management and serves on the Editorial Review Board for Journal of the Academy of Marketing Science where he also serves as Area Editor.  Professor Hughes was honored with the 2011 American Marketing Association Sales SIG “Excellence in Research Award” and 2013 Withrow Emerging Scholar Award.

Dr. Hughes teaches undergraduate,  master’s, and doctoral-level courses as well as being involved in executive education. He has received several national and university teaching awards, including the AMA McGraw-Hill/Irwin Sales Teacher of the Year Award, University of Houston Provost’s Teaching Excellence Award, and The Sales Excellence Institute’s Teacher of the Year award.

In addition to his academic credentials, Dr.Hughes leverages a rich corporate background in marketing, sales, and general management, having worked with some of the world’s most recognized brands. His career includes experience as CEO of a business services firm, as a senior executive in both marketing and sales at Fortune 100/500 consumer packaged goods firms and as a consultant for several companies across multiple industries.

Ph.D., University of Houston
North Business College Complex
632 Bogue St. N304
(517) 432-6422

Gilbert D. Harrell, Ph.D., is Professor of Marketing at the Broad College of Business and Graduate School of Management, Michigan State University. Professor Harrell received the 1997 John D. and Dortha J. Withrow Endowed Teacher/Scholar Award, the 1996 Phi Chi Theta Professor of the Year Award, and the 1995 Golden Key National Honor Society Teaching Excellence Award as the top teacher at Michigan State University. His activities include the Undergraduate, MBA, Executive MBA and Ph.D. programs, where over 20,000 students have taken his classes. Among other courses, he is currently teaching Strategic Planning in the Executive MBA curriculum. His teaching, research, and consulting activities focus on sustainable competitive advantage; building business value; consumer loyalty; and strategic business, marketing and sales planning systems.

Dr. Harrell’s new book, Marketing: Connecting With Customers, Prentice Hall, 2002, shows how winning organizations compete. His other books include Consumer Behavior, Harcourt Brace and Jovanovich; Strategic Planning, Simon & Schuster, and others. His publications have appeared in several journals, including The Journal of Long Range Planning, Journal of Marketing Research, Journal of Consumer Research, Journal of Consumer Affairs, Journal of Industrial Marketing Management, Journal of Consumer Satisfaction, Journal of Retailing, Business Topics, Journal of Logistics Information Management, Journal of Health Care Marketing, Journal of International Marketing, Journal of the Academy of Marketing Science, and others. He has been or is a member of the University Graduate Council, the University Graduate Professional Judiciary, the University Automotive Industry Advisory Board, Chairperson of the Committee on Executive Development, and others. Dr. Harrell’s doctorate degree is from Pennsylvania State University, where he was elected to the Phi Kappa Phi Honorary and the American Marketing Association Consortium. Both his Bachelor’s and Master’s degrees are from Michigan State University.

Dr. Harrell has consulted in over 20 countries and he maintains an active multinational clientele. He has received wide acclaim from his clients as a leading strategist, motivational speaker, and facilitator and has been a speaker at numerous association meetings. He is very active in MSU Executive Development Programs. Dr. Harrell has developed strategic business and marketing systems for many Fortune 500 and mid-size organizations, including ARAMARK, General Motors, Collins and Aikman, Eastman Kodak, Asea Brown Boveri, Westinghouse, Cutler Hammer, AAR, Masco, Delta, Sparrow Health Systems, United Parcel Services, Brunswick Corporation, North American Van Lines, Electronic Data Systems, and others. Dr. Harrell is founder of Harrell & Associates, Inc., a professional consulting group, which specializes in services regarding strategic business, marketing, technology and sales.

Ph.D., Pennsylvania State University
North Business College Complex
632 Bogue St. N329
(517-432-6415)

Professor Joseph Ford

Aside from overseeing the day to day operations of Netvantage, Ford is the lead strategist and manager for the PPC team at Netvantage.  Ford’s background is based in marketing and technology, and he has been working with search marketing since 2003 when he was the Assistant Director of Marketing and Admissions for the Eli Broad Graduate School of Management.  Prior to starting Netvantage with co-founder Adam Henige in 2008, he was a Senior Analyst at a leading internet consulting firm working with Fortune 500 companies.  Ford is on the Executive Board for the Lansing Regional Chamber of Commerce, and serves on the Marketing Committee for Impression 5 Science Museum.

North Business College Complex
632 Bogue St. N370
(517)-353-6381

Dr. Ahmet Kirca holds a Ph.D. degree in International Business/Marketing from the University of South Carolina, Columbia. Prior to joining MSU in 2006, he worked at the George Washington University, Washington, DC.

Dr. Kirca’s research focuses on international business and marketing strategy with a special emphasis on firm internationalization, firm innovation and strategic orientations.  He has several published or forthcoming articles in top academic journals including the Academy of Management Journal, Journal of Marketing, Journal of the Academy of Marketing Science, Journal of World Business and Journal of Management, among others. Kirca teaches international business, global strategy, and marketing strategy courses in various undergraduate and graduate programs at MSU.

Ahmet also had extensive managerial experience in textile and tourism industries in Istanbul before joining the academia. A native of Turkey, Kirca fluently speaks English, French, and Italian languages. He also has working knowledge of Spanish and Japanese.

North Business College Complex
632 Bogue St. N343
(517-432-6392)

 

FVM_PICForrest V. Morgeson III (Ph.D., University of Pittsburgh) is Director of Research at the American Customer Satisfaction Index (ACSI) in Ann Arbor, Michigan. As Director of Research, Dr. Morgeson is responsible for managing ACSI’s academic research, advanced statistical modeling and analysis, and the company’s international projects and licensing program (Global CSI). Dr. Morgeson also holds the position of Instructor in the Department of Marketing at Michigan State University.

Dr. Morgeson’s research focuses on citizen satisfaction with government services, cross-national citizen and consumer satisfaction, and the financial impact of customer satisfaction in the private sector. His research has been published in the leading journals in both administration and marketing, including Public Administration Review, Journal of Public Administration Research & Theory, International Review of Administrative Sciences, Electronic Government, Journal of Marketing, Journal of Marketing Research, Marketing Science, Journal of Service Research, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, and Journal of International Marketing. Dr. Morgeson’s book, Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust (Palgrave Macmillan), was released in 2014. In addition, over the past fifteen years Dr. Morgeson has consulted with dozens of government agencies and corporations on citizen and consumer satisfaction, and has delivered lectures and presentations in dozens of countries around the world.

Ph.D., University of Pittsburgh
632 Bogue Street N370
517-463-6381

Thomas J. Page

 

PageDr. Thomas Page is Associate Professor in the Department of Marketing, Eli Broad College of Business at Michigan State University. He received his B.S. in Electrical Engineering, M.B.A. and Ph.D. in Business from The Ohio State University.

Dr. Page’s primary research interests include attitude-behavior relationships, information processing with an interest in emotional response to advertising, structural equation modeling in marketing, negotiations and customer satisfaction.

Dr. Page has published in the Journal Marketing, Journal of Marketing Research, Journal of Experimental Social Psychology, Journal of the Academy of Marketing Science, Decision Sciences, Journal of Business Logistics, and more recently in Journal of Purchasing and Supply Chain Management, Journal of Business and Industrial Marketing, International Journal of Physical Distribution Management and Transportation Journal.   He was previously on the Editorial Review Board for the Journal of the Academy of Marketing Science, and Journal of Marketing.   

Dr. Page has consulted for a number of companies and organizations including Michigan Manufacturer’s Association, Educational Institute of the American Hotel/Motel Association, BanConsult, Services Rating Organization, Independent Accountants Association of Michigan, and Physicians Health Plan.

Ph.D., The Ohio State University
North Business College Complex
632 Bogue St. N332
(517) 432-6419

Sarah Phillips

pp_sarah_phillips

As Vice President, Client Consulting, Sarah is responsible for building ties that bind primary insights and enterprise data inside Global 1000 organizations. With a strong foundation in research, Sarah consults and leads a team toward market-driven insights that support product design, positioning and marketing strategies.

She is also responsible for forging more symbiotic, and critical, relationships between analytical and market research teams inside client organizations in an effort to guide decision making on high-order business initiatives.

Vice President, Client Consulting, Gongos, Inc.

Richard Spreng

Richard Spreng

 Richard A. Spreng is Associate Professor of Marketing. He received his Ph.D. in Marketing from Indiana University in 1992. Previously he was a Regional Operations Manager for a retailing and importing firm. He has published over 60 articles in publications such as Journal of Marketing, Journal of Consumer Research, Journal of Retailing, Decision Sciences, Journal of Product Innovation Management, Journal of the Academy of Marketing Science, Journal of Service Research, Psychology and Marketing, and various conference proceedings. Dr. Spreng’s primary research interest is consumer satisfaction/dissatisfaction and post-purchase evaluation. His research has focused on the determinants of satisfaction, including the measurement of key satisfaction variables. At Michigan State, Dr. Spreng has taught retailing, sales management and consumer behavior at the undergraduate level, customer driven strategies at the MBA level, and in the weekend MBA program.

Dr. Spreng’s consulting experiences have included marketing research for a variety of government, education, and business organizations. He specializes in helping organizations develop customer satisfaction measurement systems. He has conducted research for numerous public, private, and non-profit organizations.

Dr. Spreng is also co-founder of SureVista Solutions, LLC, a marketing research firm specializing in customer satisfaction measurement systems. Clients include hospitality, retailing, education, government and nonprofit organizations.

 

Ph.D., Indiana University
North Business College Complex
632 Bogue St. N333
(517) 432-6389

 Brenda Sternquist

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Brenda Sternquist, Professor of Marketing at Michigan State University, is a specialist in International Retailing. She has conducted research throughout the world, but particularly focuses on China, India and Japan. This research is summarized in her book, International Retailing 2nd edition published by Fairchild Press, New York in 2007. Her first book focused on the European transition, this book European Retailing’s’ Borderless World was published by Greenwood Press. Two 2011 books are Retail Strategic International Expansion: Theory and Cases and International Retailing Theory and Research. She has also published more than one hundred research articles. She was selected as the first Outstanding National Retail Educator in 2004. The award is presented by the National Retail Federation, Center for Retail Studies Texas A&M and JC Penney. In 1999 she received the Michigan State University Distinguished Faculty Award, the highest award given at Michigan State University in recognition of an outstanding career in research, teaching and service, and was selected for the Alumnae Club of Mid-Michigan Quality in Undergraduate Teaching Award in 1997.

Sternquist’s achievements span a decade. She received recognition as a Centennial Leader Award from the University of Tennessee, where she earned her doctorate. She received recognition from the College of Human Ecology at Michigan State University as an Outstanding Faculty Member. She has been recognized in 1996 receiving the All-University Excellence in Diversity Award, cited by Phi Kappa Phi in 1994 for scholarly achievement, and was named Michigan State University CASE outstanding Professor in 1992. She was named the 1991 Outstanding Researcher by the College of Human Ecology at Michigan State University.

Dr. Sternquist is on the board of Tsinghua University, China Retail Research Center.

She has received external research funding from USDA National Research Initiative, USDA Challenge Grant, Hoso Bunko Foundation, Japanese Telecommunication Advancement Foundation and Isetan and Mauri Department Stores.

Sternquist is a past president and active member of Zonta Club of East Lansing, a women’s philanthropic organization. She coordinated the effort to bring professional women to an underprivileged school in the Lansing area, bringing a message of the possibilities of education. For her service to this organization she received the 2004 Woman of Achievement Award, the highest recognition given by this organization.

Sternquist grew up in the cornfields of South Dakota. Attended a one-room country school, and had time to ride horses and gaze at the clouds… wondering what would happen in the future. She graduated from South Dakota State University with a B.S., University of Alberta with a M.S. and University of Tennessee with a PhD. She is still gazing at the clouds and wondering what is next.

Ph.D., University of Tennesee
North Business College Complex
632 Bogue St. N305
517-432-6378

Photo: Clay VoorheesDr. Voorhees is an Associate Professor of Marketing at Michigan State University. Clay received his Ph.D. from Florida State University. His research has been published or is forthcoming in the Journal of Marketing, Strategic Management Journal, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Services Marketing, Journal of Product Innovation Management, Cornell Hospitality Quarterly, the Journal of Services Marketing, and other peer-reviewed outlets.

 

Research Interests:
Clay’s research focuses on services marketing issues, where he am currently focusing a series of substantive areas:

  1. Customer Loyalty and Relationship Marketing – Understanding the nature of bonds between customers and service firms and the strategic marketing actions firms can employ to increase these bonds and experience increased advocacy and spending.
  2. Service Experience Management – Understanding the dynamics of the entire customer/service experience including the impact of employees, other customers, and the environment on customer evaluations of the service experience and loyalty.
  3. Service Failure and Recovery – Understanding how consumers cope with service failure and recovery experiences and the impact that managerial interventions can have on restoring customer loyalty following service failure.
  4. Return on Marketing Investments – Assessing the return on marketing investments, including the ROI of trade show marketing investments, loyalty program designs, service quality investments, and service recovery strategies.

Teaching:
He teaches a range of courses at both the graduate and undergraduate level focused on innovating and launching new goods and services, consumer decision making, marketing principles, and marketing strategy.

Ph.D., Florida State
North Business College Complex
632 Bogue St. N304
(517) 432-6469

Photo: R. Dale Wilson

Dale Wilson is Professor of Marketing, Department of Marketing, Broad College of Business, Michigan State University. His expertise involves the statistical analysis and interpretation of marketing data in a way that drives marketing strategy development and decision making and thus provides a competitive advantage.

Dr. Wilson received his Ph.D. in marketing from The University of Iowa in 1977.  He previously served on the faculties at Penn State University (Assistant Professor) and Cornell University (Visiting Associate Professor), and he was Vice President and Director of Marketing Sciences at BBDO, Inc. (a major New York-based international advertising agency).  While at BBDO, Dr. Wilson was responsible for building and implementing advertising and marketing decision models for clients such as Armstrong World Industries, Black & Decker, DuPont, General Electric, Gillette, Lever Brothers, PepsiCo, Pillsbury, and the Wm. Wrigley Jr. Company.  He has published well over 100 articles, and his work has appeared in publications such as Journal of Marketing, Marketing Science, Journal of Marketing Research, Journal of Advertising, Journal of Retailing, Journal of International Marketing, Industrial Marketing Management, Journal of Business Research, Journal of Business & Industrial Marketing, Journal of Current Issues and Research in Advertising, Research in Marketing, Competitiveness Review, Services Marketing Quarterly, and Journal of Global Information Technology among other distinguished journals.

Professor Wilson’s primary areas of expertise include marketing research and modeling, predictive analytics, marketing communication, marketing strategy, brand management, and new product forecasting.  His recent interests include the use of interactive databases, web analytics, the lead generation process, and trade shows.  Professor Wilson is a frequent speaker at national conferences on marketing and advertising; and he was the editor of marketing for Interfaces, an applications-oriented journal in the area of management science/operations research for nearly seven years.  Along with Lewis G. Pringle and Edward I. Brody, Professor Wilson received a Certificate of Recognition from The Institute of Management Sciences for his article in the area of new product analysis and forecasting, which appeared in Marketing Science as the lead article in the first issue (volume 1, issue 1, page 1).  He served as chair of the American Marketing Association Faculty Consortium on the topic of marketing research.  In an article published in Marketing Educator, Professor Wilson was named one of the 108 “Best Researchers in Marketing.”  He received an IBM Faculty Award to study web analytics data and their impact on internet marketing for B2B firms.

As part of the MSMR program, he teaches MKT 806 (Marketing Research for Decision Making) and MKT 819 (Advanced Marketing Research).


Ph.D., University of Iowa

North Business College Complex
632 Bogue St. N322
(517) 432-6403

Scott Worthge

 

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Senior Solutions Executive
MFour Mobile Research


Eli Broad College of Business

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